Technological advances have undeniably changed the world of work. From the types of employment on offer and the way that people carry out that work, to how HR admin functions are delivered – there are many ways that tech can support you to fulfil your responsibilities. HRO, or Human Resources Outsourcing, can take away complications and be transformative in helping you and your company to get great work done.
So, what exactly is Human Resources outsourcing? It describes the situation in business when a third-party specialist company is contracted to undertake HR on behalf of another company. When an organisation chooses HRO the benefits can often include financial savings, a reduced administrative load and connections to specialist skills and know-how that might not be available internally.
The company that provides the HRO is most often a separate entity, albeit one that works closely alongside the commissioning organisation to ensure that HR activities meet their strategic needs and aims.
You can expect some or all the following services from HRO companies:
CaloAesthetics Plastic Surgery Center, a business with multiple specialities and locations, requested ADP’s help at a time when they had numerous separate payroll and HR providers. It wasn’t an ideal situation to say the least, and these disconnected services alongside restricted HR support meant they were losing time and money on inefficient processes while not having the guidance they wanted.
At the time of partnering with ADP, the company had been operating for 24 years from three sites in Kentucky, North America. The strands of their business include CaloAesthetics Plastic Surgery Center, which provides plastic surgery services; and CaloSpa Rejuvenation Center, which offers aesthetic treatments, day spa services and wellness therapies.
Nickoli Neville, Chief Operating Officer, opted to join ADP in 2020 just as COVID-19 was escalating, and a few days after closure by the state as part of pandemic precautions.
Impressed by the quality of employee benefits
One of the main appeals for Nickoli when choosing ADP as their HRO provider, was due to the employee benefits on offer. Today, they can utilise a great deal of Fortune-500 benefits which their employees can elect to customise according to their circumstances. In addition, there are experts designated to every service on offer in the company’s package, so they’re able to get friendly, professional support when they need it.
Making savings, gaining efficiencies
When they contacted us, CaloAesthetics had payroll and HR providers that didn’t mesh, while their HR contract delivered only a set number of hours per quarter. It was a challenging situation when it came to planning in particular; due to the impossible nature of predicting exactly what HR issues might arise each month and therefore what the requirements might be. If they were under their allocated hours, they received no fee return, yet going over hours came with an extra cost.
Their ADP package now provides them with unlimited hours and they’re often in touch with their HR business partner, making working life easier for the senior management and employees. They’re getting the help they need; they don’t have the concern of going beyond their hours, and they’re saving on costs – so it’s positives all round.
Here’s a quote from Nickoli that summarises his experiences:
“Not having an internal HR person is a difficult thing, but with ADP it’s not so difficult. Given the relationship and the support they provide, I would absolutely recommend ADP TotalSource… With ADP, not only do they have the name and the size of the company behind them, but they also understand the 'people factor.' That’s what we enjoy the most and that’s the thing that makes us feel most confident when recommending ADP.”
It’s important to choose a company with HRO expertise and experience, so that you get the results you need. In the world of human capital management, we at ADP were among the very first companies delivering automation, in addition to providing an app and marketplace online. We’ve been at the frontier of Human Resources Outsourcing for 70+ years, so by outsourcing to ADP you’d be choosing an industry leader with decades of wisdom.
Size is another factor to consider when selecting your HRO Provider. You want a company with enough capacity to fulfil your requirements, as well as a quality customer service offering to ensure you don’t get lost in the crowd.
ADP is a top provider of HR services in the UK and one of the largest providers throughout Europe, Latin America, North America, and the Pacific Rim.
Highlighting both our expertise and our capacity – ADP delivers HRO software to 75% of the Fortune 500, in 140 countries.
Schedule a customised demo
Request a demo